Last updated:February 2026
1. Order Processing
All orders placed on usiuniversal.com are processed and prepared for shipment within 1-2 business days of order confirmation. Orders are not processed or shipped on weekends or public holidays.
2. Delivery Time
We aim to deliver products within 5-7 business days from the date of dispatch. Delivery timelines may vary based on your location, courier service availability, and other logistical factors.
3. Shipping Charges
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Free Shipping: We offer free shipping on all orders above ₹500 (Indian Rupees), unless otherwise specified.
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Standard Shipping Charges: For orders below ₹500, applicable shipping charges will be calculated and displayed at checkout.
4. Shipping Methods & Couriers
Orders are shipped using reputed delivery partners. Once your order is dispatched, you will receive a shipment confirmation email with tracking details so you can track your order until delivery. Tracking availability depends on the courier partner.
5. Address Accuracy
Please ensure your delivery address and contact details are accurate and complete. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
6. Delayed Delivery
While we strive to deliver within the estimated timeframes, delays may occasionally occur due to unforeseen circumstances such as courier delays, weather conditions, or operational disruptions. USI Universal is not liable for such delays beyond our control.
7. Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us immediately with your order number along with clear photos and a 360-degree unboxing video as proof. We will assist you in initiating a claim with the shipping partner and work towards resolving the issue promptly.
8. Contact Information
For any shipping-related queries, you can contact our support team at:
📍 Universal Legguard Works, Basti Sheikh Road, Jalandhar-144002, Punjab - INDIA
💬 +91-9876105390 (WhatsApp Available)
✉️ online@universalsportsinds.com, usiuniversal.com@gmail.com